Merchant Services

Fraud Awareness

Fraud is a serious concern for both merchants and their customers. A fraudulent credit card transaction could involve an invalid account number, unauthorized use of a valid account number or a lost or stolen card. Card skimming is the most common form of debit card fraud. Fraudulent transactions normally occur within hours of loss or theft and in most cases the victim has not yet reported his/her card as missing or stolen.

Fortunately, credit and debit cards issued in Canada are designed with special security features to help deter counterfeiting and fraud, and your actions can further protect your business and your customers.

The information below is designed to help you protect against fraud losses.

• Identifying and preventing credit card fraud
• Protecting yourself against mail/telephone/Internet order fraud
• Protecting your customers against Interac debit card fraud including skimming
• Fraud tips for specific industries
• Six steps to reducing chargebacks

You can find additional information at the Visa, MasterCard and Interac websites.